Where is Pronto Marketing located?

Pronto Marketing is a U.S.-registered company with a nationwide client base with active clients in 49 of the 50 states, plus clients in 23 additional countries.

Is Pronto Marketing a U.S. company?

Yes, Pronto Marketing is operated by Pronto Billing Services, LLC, a company registered in the United States. We currently serve 860+ active businesses across 49 states, plus clients in 23 additional countries worldwide.

Can I install a migration plugin on my site?

No, we do not allow migration plugins to be installed on sites hosted with Pronto Marketing. This is because our hosting environment includes custom-built plugins and licenses tailored specifically for Pronto’s infrastructure, which cannot be transferred to other hosts. However, we’re happy to assist in other ways. If you need to move your site, we can provide a full export at any time. Additionally, we offer a migration service for $500 to help you transition to a new host seamlessly. This ensures your site is moved properly while respecting the unique configurations that support its performance on our platform. If you have any questions or need assistance with this process, feel free to reach out to our support team!

What are the server specs for my site on Pronto?

At Pronto Marketing, we provide robust hosting solutions built on cutting-edge infrastructure. Our hosting platform leverages the Google Cloud Platform (GCP) and Cloudflare, ensuring optimal performance, security, and reliability. Unlike traditional hosting categories (shared, VPS, or dedicated), our infrastructure is designed with isolated software containers. Each website operates in its own private Linux container, including all necessary software (NGINX, PHP, MySQL). This setup ensures that your site’s resources are not shared, even between multiple sites you own. Key Specifications Hosting Environment: Each live site container runs on a virtual machine within a GCP data center, protected by Cloudflare’s advanced security features. Resource Allocation: Live site containers on all our plans have access to 12 CPUs, 8 GB of RAM and 16 PHP workers. Staging environments are allocated 1 CPU,8 GB of RAM and 2 PHP workers. Network Infrastructure: Our hosting utilizes GCP’s premium-tier network, designed to minimize latency and maximize data transfer speed globally. This architecture ensures high performance, scalability, and robust security tailored to meet the needs of WordPress websites.

Do you have instructions for updating my DNS records?

Sure, here are the links to the main hosting providers' guides on how to update DNS records: GoDaddy - Manage DNS records Bluehost - How to Update DNS Records HostGator - How to Update DNS Records Namecheap - How to Update DNS Records SiteGround - How to Update DNS Records DreamHost - How to Update DNS Records InMotion Hosting - DNS Record Management Google Domains - Manage DNS Records AWS Route 53 - Working with Records Cloudflare - Managing DNS records These links will guide you through the process of updating your DNS records on each respective hosting provider's platform.

Do I have an account manager?

If you are spending over $2000 in monthly service fees and utilizing two or more of the specified marketing services, you will automatically be assigned a dedicated Client Success Manager (CSM). Your CSM will be your main point of contact for all your paid advertising, SEO, and content marketing campaigns. You can check the presence of a CSM in our Client Portal under the Subscription tab. For more information, please visit Terms and Conditions for Client Success Management Service.

Why we don’t install security suites like WordFence on our websites by default?

Onsite security plugins are not always necessary for website security. In fact, they can sometimes cause more problems than they solve. Here are some reasons why we don’t use onsite security plugins on our websites: Plugin conflicts: Security plugins can sometimes conflict with other plugins on your website, causing poor performance, blocking core functionality, and even causing server errors. SEO issues: Security plugins can sometimes ban search bots from crawling your site, which can negatively impact your search engine rankings. High server load: Security plugins can sometimes cause high server load or high memory usage, which can hurt your core web vitals metrics. False positives: Wordfence's firewall and malware scanner might mistakenly identify legitimate files or actions as malicious, resulting in unnecessary alerts. Instead of relying solely on onsite security plugins, we prefer to take a multi-layered approach to website security. Here are some of the best practices we follow for your website: Best-in-class web hosting: We host our sites on the highest-end CPUs on Google’s Premium Tier network with enterprise-Level Firewall DDoS Protection. Run high-quality plugins: We vet and install plugins from reputable sources and keep them updated to the latest version. Keep backups: We backup your website daily to ensure that you can quickly restore it in case of a security breach. We offer security or performance audit: Consider getting a professional security or performance audit to identify any vulnerabilities in your website.

How often do you back up our WordPress site? And do you have options for more regular backups?

We prioritize data safety with daily backups for all WordPress sites that we manage. For businesses requiring more frequent backups, we also offer hourly or every 6-hour backups. Extra backups are advised for eCommerce sites with regular orders or sites that are updated multiple times per days. There is an additional fee for more regular backups. We offer hourly backups for $200 per month, and every 6 hours for $40 per month

How often do you perform plugin updates, and how do you ensure the updates do not interfere with my website’s performance or functionality?

We regularly keep your website functioning at its best and secure by performing plugin and WordPress updates on a monthly basis. Before implementing any updates, we create a backup of your site to safeguard your data and thoroughly test each update in a controlled environment to ensure it doesn't interfere with your site's performance or functionality before applying it to your live site. We have a dedicated team of testers to keep our sites up-to-date.

Can you Support my site without hosting it?

Yes. While we have no restrictions on updating websites we don’t host, we recommend moving to our host for the fastest service and performance. We aim to offer quick and efficient website updates, no matter where your site is hosted. But, factors like how complex the update is, how many changes are needed, and how easy to use your theme or page builder is can impact how long it takes. If it's just basic content changes like text or image swaps, we get it done quickly. But larger changes that involve custom coding, adding plugins, boosting features, or changing the design need more time and focus. Our skilled team works hard to handle all your updates and avoid delays. We keep you in the loop on bigger updates and give you a realistic timeline.

Could you share with me the migration process? What steps do I need to take, and how long does it usually take?

Steps for a free site migration from your current hosting provider to Pronto: 1. Current Hosting & domain account Information We need the following information to initiate the migration process on our end a. Access to your current hosting account OR a full backup file of your site. b. Access to your domain account (assuming you want us to make DNS adjustment on your behalf) 2. WordPress information a. WordPress login URL b. WordPress administrative account credentials (username and password) c. Or you can create a new user account with an admin role at support@prontomarketing.com 3. Initiate the migration Once we have all the above information, we’ll start the site migration. The migration process usually takes around 24-48 hours. Note: Please refrain from making any changes to your live site during this time to ensure no updates are left behind on your current host. 4. Migration complete Once the site is migrated, we'll ask you to review the migrated site on a staging environment before we/you make DNS changes. We'll put the site live on our hosting environment once the review has been completed. After the site is live, we'll add it to the monthly updates to keep the site's themes, plugins, and WordPress core version up to date. All these processes will be handled internally on our end. Note: We can migrate the site using migration plugin(s) by having full administrative access to your WordPress backend. However, we cannot guarantee a successful migration when using a plugin. Migrations performed with a plugin often fail due to limitations imposed by the host or limitations of the plugin. For that reason, we always recommend giving access to your current hosting or providing a full backup file of your website. The duration of the entire migration process can vary depending on the complexity and size of your site. However, we aim to complete it within 1-2 weeks.

Do you offer free malware removal? In case of a security breach, what immediate actions will your team take?

Yes, we actively scan and remove malware from sites, which involves a comprehensive malware inspection and removal of malware from your WordPress site. This includes deep scanning and repair of site files, rectifying the WordPress core, and addressing infected plugins and themes. Note that our services don't extend to non-WordPress software or custom scripts. While we strive to eliminate malware fully, some persistent infections may need additional remediation. If you observe any malicious behavior post our service, please send detailed feedback to support@prontomarketing.com. Actions we take Our Technical team follows a set procedure for every site undergoing malware removal. This includes reinstalling the WordPress core and updating all SFTP, SSH, and database passwords. We will also update all plugins, themes, and the WordPress core to the latest version. If infections are found within your site's plugins or themes, the infected components will be promptly removed.

What platforms do you offer PPC advertising on?

We offer PPC advertising for Google Ads, Local Services Ads and Bing Ads.

Can you provide advertising solutions for local service providers?

Yes, we offer Local Service Ads, an advertising option offered by Google that is designed specifically for local service providers such as plumbers, electricians, and cleaners.

How much does PPC advertising cost?

The cost of PPC advertising varies depending on the platform, industry, and competition. We work with our clients to determine a budget that fits their goals and needs.

What’s included in the setup and management fee?

Setup fee is one-off and includes keyword research, campaign structure, targeted ad copy and custom landing pages if required. Management fee is a monthly cost incurred for monitoring performance metrics, making data-driven adjustments and reporting.

How do you measure the success of PPC campaigns?

We measure the success of PPC campaigns by tracking metrics such as click-through rate, conversion rate, cost per click, and return on ad spend.

How long does it take to see results from PPC advertising?

Results from PPC advertising can vary, but it typically takes several weeks to see significant results.

I need help setting up my business email on my WordPress site. Is this included in your support services?

While we offer comprehensive support for your WordPress site, we do not directly provide assistance with setting up business email. This falls under the expertise of your chosen email provider. Most email providers have step-by-step guides and dedicated support teams who can assist you with setting up your business email on different platforms, including WordPress. We recommend reaching out to your email provider's support team who will have the specific knowledge and tools to assist you with this process.

What happens if my website experiences downtime or goes offline?

We understand that uptime is crucial for your business. In the event that your website experiences downtime or goes offline, we have measures in place to handle such issues internally. We also have a dedicated status page where you can monitor the status of our core infrastructure in real-time. This will keep you informed about any ongoing issues and the progress towards their resolution. Moreover, if you're experiencing any issues, we have a live chat support system available. Our team of skilled agents are ready to assist you at any moment. They will help identify the issue, provide updates, and work tirelessly to get your website back online as quickly as possible.

Do you support websites you don’t host?

Yes, we can support websites we don’t host. Monthly WordPress updates - We will need full access to your servers, back ups and staging environment, if you'd like us to perform monthly WordPress updates for your website. Proactive uptime monitoring - We’ll proactively monitor your site for downtime by adding it to Pronto's UptimeRobot account. You will need to work with your host to get certain features, such as: Hack fix guarantee - If your site is compromised while hosted with us, we’ll fix it for free Staging site- We provide each site with its own staging site to plan and test site updates Premium tier network - We host our sites on the best of Google’s Cloud Network Choose your data center - 30+ data centers to host your website from CDN Included - Speed up content delivery and reduce page load time with our HTTP/3-enabled CDN powered by Cloudflare 16 Dedicated PHP Workers - Used to execute simultaneous WordPress tasks quickly Server-level & Edge caching - Helps to keep your site loading quickly Latest Stable PHP Version - We use the latest PHP technology with PHP 8.0 and 8.1 Secure WordPress hosting - Our host-chosen host provides state-of-the-art active and passive measures to stop attacks. SSL Certificates - This is included in every website we host as standard XML-RPC disabled - We disable known vulnerabilities to reduce the risk of brute force attacks Database Security & Secure File and Server Permissions - Our servers come with robust database security that protects your data at the source DDoS detection - We provide active measures to prevent downtime due to DDoS attacks Encrypted SFTP and SSH connections (no FTP) - We only use the most secure protocols to access server files

Do I get access to the server where my site is hosted?

Not by default, but you may request 30 day access to your hosting environment which we can grant upon request in certain circumstances. We’ll work with you to review the reason for the request, evaluate other options or alternatives, and make a decision on what level of access can be granted based on your requirements.

How can I send you my login credentials?

We recommend you send sensitive data, such as passwords, to us using a tool such as One-Time Secret.

Can we move to a yearly support plan to take advantage of reduced fees?

Yes! Just send us a ticket if you’d like to inquire about moving to a yearly plan, and we can provide you with the details.

When is my billing date?

The Pronto service is always paid one month in advance. The date on your most recent invoice is your recurring monthly billing date.

Where does my Pronto website “live” online? Where is it hosted?

Your website will be hosted on Pronto’s super-secure servers with support from our infrastructure partners, Kinsta and Amazon Web Services (AWS). It will live on our platform — not on your company’s servers or your domain provider’s servers — to ensure the highest level of availability. We are currently in the process of moving all sites from AWS to Kinsta, which is powered by the Google Cloud Platform. All new sites built from June 2020 onwards will be on this network. Contact us if you’d like to know which platform your site is on.

Does Pronto offer High Availability Hosting and Guaranteed Uptime?

We do not offer high availability (HA) hosting, but we do offer an SLA-backed 99.9% uptime guarantee. We can make this SLA, thanks to the flexibility of our container-based infrastructure, proactive load management by the Kinsta Engineering team, and the use of a best-in-class cloud provider in Google Cloud Platform.

What if I’ve registered my website (domain) name with GoDaddy or another company? Can I still use it for my Pronto website?

Yes, you can. You own the rights to your domain name, so Pronto will work with your domain name provider to conduct a DNS update prior to activating your new website. It is a simple technical step that ensures your domain name (which can be registered with GoDaddy, Domain.com, Bluehost, etc.) connects with our servers where your website is hosted.

How do you keep websites up to date?

We have a team of WordPress engineers and testers who are dedicated to keeping your site up to date. Here is an overview of the update process: Generate a fresh staging site based on your live siteUpdate WordPress core, theme, and all plugins on the staging siteRun our laundry list of tests, and track bugs and issuesApply fixes to issues and re-run testsShare staging site with you to reviewPush approved updates to live siteProvide you with a summary of the updates and information about new features and changes

What reliability/security measures do you have in place to protect my site?

We take security extremely seriously at Pronto and have a number of measures deployed and planned. Some security measures are active by default and some can be activated upon request. Some of these measures include: Installing SSL certificates - the first step for improving security on a websiteActivating 2FA - any WordPress user account can be configured with 2FA upon requestEnabling HTTP security headers - available on all websites upon requestAkismet & reCAPTCHA spam protection - to protect your site against unwanted bot and spam entriesCustom WordPress login URL - reduces brute force attacks by hiding the login URL. Soon to be available on all websites upon request30-day update cycles - keeping your website up-to-date is vital. We are starting to roll out 30-day updates across all our sitesAnd many more! - we have many more security features deployed such as server side protections, and on-site security fixes

Yes, we support both free SSL certificates and custom SSLs. Our free SSL certificates are generated by Cloudflare and are suitable for the majority of websites. However, we also support custom SSL certificates for websites that require them.

Can I access the SFTP for my site?

No. In order to keep your site secure and functional, we do not allow our customers to access the SFTP for their site. We also need to prevent large files being uploaded to our servers. If you need to access your SFTP for any reason, submit a ticket and our WordPress specialists will help you.

Will Pronto troubleshoot broken plugins/themes? Will you work directly with plugin developers to find a fix?

Yes, we will troubleshoot and investigate any WordPress conflicts or any plugin that Pronto supports. We will also work directly with the plugin developer on your behalf. However, if the plugin was custom made to your website by your previous developer. You will be responsible in contacting them to provide a fix, we can jump in and help explain technical thing if they needed. If you don’t see the plugin you’d like to use, let us know and we’ll talk to our development team about adding it or help you find an alternative. Pronto knows WordPress, and we are here to make sure your website is always running smoothly, and ensure plugins are operating as intended.

Can you improve my site’s page speed? Do you offer performance optimization services?

Yes, we offer two types of performance optimizations: Basic optimization (included in all plans) Speed Optimization (included in all plans or $500 if your site was not built by Pronto) Here are some of the tasks performed in the Speed Optimization service: Optimize Images Specify Image Dimension to Load in Proper Size Images Reduce Server Response Time Inline JS and CSS for small file Preload for Google fonts and local fonts Remove unused JS and CSS Minify Javascript and CSS Leverage Browser Caching Enable Compression Render-Blocking Resources Cleanup HTML Lazy Loading Images Load Critical CSS Defer JS Generate WebP Caching Activate CDN Support Fixing errors Fixing broken links Remove unused plugins Optimize Elementor section (For Elementor sites) And more There is a 30 day review period for this service where you can work with an engineer to ensure we get your pages performing how you’d like. You can also get a FREE Website Performance & Security review here, to see how your current site is performing.

Does Pronto support Zapier?

We are happy to help you set up Zapier with your website and create new Zaps, but we don't offer ongoing support or troubleshooting. We recommend reaching out directly to Zapier if you have any issues.

Do I get a staging version of my website?

Yes, you will get a staging site, which is a direct copy of your live site. The staging site IS for Pronto to run and test new updates and for you to review these updates. It can also be used for testing out new and existing plugins. All new plugins must be sent to Pronto to vet and install. The staging site IS NOT for developing new layouts or pages. We won’t deploy the staging site to the live site, as both sites are running simultaneously so there is a chance that the live site data will be reverted if we replace it with staging data.

Can you provide a full backup of my website?

Yes, we have two options for backups: Full backup file (free) – This includes all content, plus our WordPress theme, plugins, database, and web code. We will remove most Pronto-specific plugins and remove paid licenses. Full backup with complete migration ($599) – This includes everything from option 1, plus a dedicated engineer to help you get set up on your new host. Backups are provided upon request

Are there any server limitations?

We have just two limitations, on-disk space and site visits. Disk Space You get 30GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.We charge $50/m per additional 10GB used. We also offer image optimization and media clean-up to help reduce the size of your site. Visits You get 100,000 visits per month.We charge $50/m per additional 100,000 visits. What counts as a visit?

What’s included in Technical Support?

INCLUDED Our Hosting & Maintenance plan, or Technical Support, includes hosting for your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, and powered by Google’s Premium Cloud Platform through Kinsta, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more! Pronto-built sites will also get access to our Pronto Dashboard, where you will be able to see all your key website metrics and reports. NOT INCLUDED Any front-end website edits or support. You’ll need to sign up for one of our support plans for that. Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.

What is the Pronto Dashboard?

The Pronto Dashboard is where you can: View your website's key metricsTraffic - total traffic, unique visits, organic visits, average session duration, top visited pages, new vs. returning visits, top referrersSEO - highest keyword rank, keyword ranking graph, domain authority, linking domains, tracked competitorsForm submissions - total submissions, top lead channel, qualified leads, form submissions by channel/over time, tracked formsReports - weekly/monthly reportsManage your Pronto accountProfile informationAccount passwordEmail preferencesInvoices and billing informationTeam membersAnd more!View your Pronto services, and see other services offeredAccess our support portalAccess your Campaign Monitor dashboard and reseller information (if applicable)

How will I be billed for my Website Build and Support plans?

You will be charged for the Website Build once your Project Manager kicks off the project and it is officially “in progress.” See your quote for prearranged payment plans. Your chosen Website Support monthly subscription plan will start once your website build is “complete” and goes live on the web.